Contact our team
Need help with your Spinoli account? Our customer support team can assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Contact us for help with bonus activation, cashier problems, or responsible-play tools. Faster support is available via live chat, email or phone; agents can guide you through KYC, payment options and session troubleshooting. We aim to respond promptly and keep things straightforward so you can get back to gaming. We also offer guidance on promotions.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email - immediate chat; email reply within 12 hours) |
| General Enquiries | [email protected] (billing, account updates; response within 48 hours) |
| Affiliate Enquiries | [email protected] (partnership applications) |
| Phone | +1 416 293 4827 (English support) |
| Working Hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
For detailed requests, account issues or when you need to send documents, email is the quickest way to reach us: [email protected]. Please include a clear subject line, your full name and up-to-date contact details, and attach any relevant files to avoid delays. We monitor email regularly and will respond as soon as possible.
Contact Form
Name Email Message Send messageResponse Time
Support requests are typically handled promptly. Most inquiries receive a reply within one business day, while simple questions are often answered the same day. More complex issues, such as verification or payment investigations, may take longer depending on their nature and the information required. We will keep you updated by email and live chat while your case is being reviewed.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving our site. Share what you like, what could be clearer, or any features you'd find useful. Every message is reviewed carefully by our team and helps shape service updates, promotions, and the overall user experience. Your input matters, thank you for helping us make the site better for Canadian players.